FAQ's

1. Can I purchase a DVD for a graduation taking place at the Orleans Arena?
A: No. The Vegas Graduations only sells DVDs for graduations taking place at the Thomas & Mack Center.

2. When is the deadline to order my DVD?
A: There is no specific deadline. However, after a few months from the date that the graduation took place, you will no longer be able to purchase your DVD's online. You may still order your DVD by calling the Vegas Graduations hotline at (702) 895-1002 or by mailing in your order form.

3. How can I order commencement DVD?
A: You can order it online by going to www.VegasGraduations.com, or by mail by downloading the order form on www.VegasGraduations.com, filling it out and mailing it in.

4. How long does it take to get my DVD?
A: There will be a limited quantity of DVD's 20 minutes after the commencement ceremony. These DVD's will available on a first-come first-serve basis. If you are unable to pick up your DVD on the day of or if we run out, your DVD will be sent to you within 6-8 weeks of the commencement ceremony.

5. Does the DVD contain the whole entire ceremony?
A: Yes, from start to finish. What you see on the jumbo-tron during the ceremony is what is being recorded onto your DVD.

6. How many DVDs can I order?
A: As many as you want.

7. Can I order a DVD of a graduation ceremony in previous years?
A: Please inquire by email at graduation@unlvtickets.com or phone at (702) 895-1002 see if we have it available.

8. Can I get a copy of the graduation ceremony on VHS?
A. No. We no longer offer VHS format.

9. What are the methods of payment you accept?
A:
• Credit card: We accept VISA, MasterCard, American Express, and Discover.
• Check: With valid I.D., driver's license number and phone number.
• Money order
• Cash: At the box office window only - DO NOT MAIL.

10. What is your refund policy?
A: There are no refunds, unless the graduation ceremony is canceled.

11. It has been over 8 weeks and I have not received my DVD yet, what should I do?
A: Call the Vegas Graduations hotline at (702) 895-1002 and leave us a message. In the message, please provide us the name of the person who purchased the DVD and what high school it was for. We will get back to you within the next few business days.